Support Center
How can we help?
Answers about orders, fitment, installation, returns and shipping. If you can't find what you need, message us and we'll reply with something specific to your bike.
Orders
Check the status of an order or change details before it ships.
- —Use the order number from your confirmation to look up status.
- —Address changes are only possible before the order is packed.
- —Order tracking is handled on the Track Order page.
Products
Specifications, materials and what is included in the box.
- —Every product page lists full specifications and what's included.
- —Where fitment isn't verified, the page says so directly.
- —Ask us before ordering if you're unsure about your bike.
Installation
Plug-and-play versus wired installs, and what tools you need.
- —Each product page has an installation section with the steps involved.
- —Wired products should be fitted by someone comfortable with bike electrics.
- —Filter the shop by Plug & play if you'd rather not wire anything.
Returns
How to send something back and what condition it needs to be in.
- —Read the return policy before sending anything back.
- —Keep the original packaging and accessories where possible.
- —Contact support first so we can log the return.
Shipping
Dispatch, delivery expectations and destinations.
- —Shipping timelines and destinations are described on the shipping page.
- —Delivery estimates depend on the carrier and destination.
- —Cancellation windows are covered separately.
Contact
Talk to a human about fitment, an order or anything else.
- —Include your bike's make, model and year for fitment questions.
- —Include your order number for anything order related.
- —We'd rather answer a question than process a return.
Still stuck? Reach a person
Email support@rabiarami.com or call +1 551 225 8549. Support hours are Sunday to Thursday, 09:00–18:00 (GMT+3).